Refund Policy

Last updated: 5 August 2026

Freeshop.az sells digital products: in-game currency, e-pin codes, subscriptions and gift cards. This document explains when funds are refunded.

1. Order not fulfilled — automatic refund
If an order cannot be fulfilled for any reason (supplier out of stock, technical error and so on), the amount is automatically returned to your balance — no request is needed. This usually happens within minutes and the order is marked "Cancelled".

2. Funds on your balance
Refunded balance can be spent on any product on the site. If you need the balance transferred back to your bank card, contact us — each request is reviewed individually and processed under the payment provider's terms.

3. Successfully delivered digital products
Once a product has been delivered to the account you specified, or a code has been revealed, it cannot be returned — the nature of digital goods does not allow it. Please check your details before ordering.

4. If you entered the wrong player ID
The product is sent to the identifier you enter. If the ID is wrong, the product reaches another player's account and cannot be recovered. Please double-check the ID before confirming — when the system shows an account name, make sure it is yours.

5. Delays
Orders are usually fulfilled within 1–5 minutes. If the supplier is delayed, the order stays queued and you are notified once complete. Any order not fulfilled within 24 hours is refunded in full.

6. How to request
Contact us via the contact page, WhatsApp or live chat, quoting your order number. Requests are reviewed within 24 hours. In disputed cases, supplier correspondence and delivery records are decisive.

7. Fraudulent requests
Accounts making unfounded refund claims after receiving a product may be restricted. Every delivery is recorded in our system.